Career

  • DEPUTY DIRECTOR CUSTOMER SERVICE & TECHNIC

    Organizational Objectives of the position are:

    • Managing all aftersales service, technical support & aftersales Customer Satisfaction Index (CSI) for all Mercedes-Benz passenger car business in Indonesia in order to achieve the highest customer satisfaction, while insuring that all processes are in line with Daimler AG policy, standards, quality level, budget and target agreements;
    • Planning & setting strategic focus and direction of the division based on target agreements and guidelines from Daimler (Hub Region/ MS/OA)
    • Ensure that all customer complaints and technical support are addressed and proper solution is delivered
    • Manage and ensure all agreed projects target agreements are met, proper processes (aftersales process, warranty, recall & service campaign) were carried out, measures are defined
    • Develop people (internal & external) and talents to ensure growth and contingency of the organization
    • Build, lead, motivate highly efficient and resourceful team that achieves results and objectives

    Qualification/Requirements:
    Education: 

    • Minimum Bachelor Degree in Mechanical engineering – university or equivalent
      Having a Master’s degree and German language fluency will be an advantage

    Experience: 

    • Minimum of 7 years experience in aftersales service management in automotive industry
    • Having an aftersales retail experience will be an advantage

    Specific Knowledge and Skills: 

    • Strong leadership, communication (personal & interpersonal) & management skills
    • Having a broader view in business development & customer satisfaction, particularly in aftersales
    • Familiar in dealer standard, warranty management, technical & customer support management, training & people development
    • Having knowledge in systems and aftersales processes will be an advantage
    • Basic knowledge of ISO TS 16949, ISO 14001, SMK3 and Eco Industry
    • Fluent in English language both verbal and written

    Note:

    Work Location: Deutsche Bank Building, Jl. Imam Bonjol No.80, Jakarta

    Industry: Automotive, Automobile

Interested candidates, please submit your updated Curriculum Vitae to Career-Indonesia@daimler.com and put subject as put job position title as your email subject.