Safety – at the heart of all our thinking.

The Integral Safety Concept from Mercedes-Benz divides vehicle safety into four phases:

Phase 1: safe driving.

Phase 2: in critical situations.

Phase 3: in an accident.

Seat belts equipped with pyrotechnical belt tensioners for front seats and outer rear seats

Phase 4: after an accident.

To reduce consequential damage after an accident and support the work of the rescue services, a number of different actions are initiated, depending on the type and severity of the accident:

  • Best possible protection: The engine can be turned off automatically and the fuel supply can be cut off.
  • Eye-catching lighting: The hazard warning lights and interior emergency lighting can be automatically activated, to prevent secondary accidents and make it easier for rescue teams to find the vehicle involved in the accident.
  • Making escape easier: the door locking mechanism can be automatically released.
  • Better rescue possibilities: Crash joints between the wing and the door to make opening the doors after a frontal collision easier.
  • Roadside assistance management: The likelihood of a breakdown in a Mercedes is remote - but speedy assistance will be near at hand. At the touch of a button, you can contact the Mercedes-Benz 24h Service facility and they will take care of the rest. An optimally equipped breakdown service vehicle will be dispatched to your aid - at any time of the day or night.
  • Accident Recovery: A call will be forwarded to the Mercedes-Benz Customer Center so as to set in train the emergency and vehicle recovery measures required following an accident as quickly as possible.
  • Helpful connection: When an emergency call has been sent out from the vehicle, either automatically or manually using the in-car SOS button, the emergency call centre checks whether on-site assistance is required. In an emergency important relevant data such as the vehicle's GPS position coordinates will be forwarded to a public emergency response centre. 
  • - In addition please note: The Mercedes Benz emergency call system is a permanent, fully automatic facility - provided for your safety. All other services are provided only with your express approval – which you grant by accepting the terms and conditions of use.

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